Just wanted to pass on our thanks for a great customer experience in the recent purchase and installation of our 5m x 3m Turnils Folding Arm Awning at our Rosebud home. From the first interaction (viewing your products & services on the splendid and informative website), to the home visit from Nathan who clearly and confidently explained our options including his recommendation (which we adopted with no hesitation), to our “sparky” James (who good-naturedly copped a short but cold drenching while working on the roof), to our “no fuss” installer Anthony and his colleague Dallas (Anthony also came back again to install a flashing he suggested, and swap our winding rod for a shorter version to make life easier) and to the cheerful personality of Sarah over several phone calls to the office – the whole team has made this one of our best home project experiences ever. Everyone turned up when they said they would, and did what they’d promised – in a speedy, friendly and clean manner. And the product – now finally deployed on our first hot day since it arrived – is just superb. Thanks to all, and congratulations on a first-class professional operation. The Testimonials on the website are no accident. Now – I just have to come up with a use for the two Market Umbrellas that had been our unwieldy solution to shading our large north-facing deck…!
Really appreciated Anthony’s customer service and workmanship.
Undercover Blinds has great staff. The installers today were terrific. They were very professional, efficient, helpful and friendly. This was despite the rain and cold weather conditions. Thanks very much to them, you and everyone at Undercover Blinds I’ve encountered.
Just passing on how happy we are with our new blinds. Great quality and really effective. Your installer was great. We are very happy that we went with Undercover. All the best.
We were very pleased with Andrew’s work and his friendly manner.
Just a quick note to say thanks for arranging for Darren to install our new blinds yesterday. Under the circumstances, with quite a difficult personal situation to manage and very hot temperatures, he was very efficient and the result is exactly what we were after. He went above and beyond in our opinion, and finished quite late as he had to bring back an assistant to install the unit safely.
I recently purchased an outside blind for my unit from your company. I found your staff a pleasure to deal with .They were helpful honest and very professional at all times. I have done a very big Reno and this is the only email I gave bothered to send as it was the only one worth sending.
I wanted to drop you a short note to express my utmost satisfaction with my extendable awning installation. It is a rare thing nowadays to deal with such a customer focussed company. Undercover Blinds have been fantastic throughout the whole process. Glenn was informative and helpful at the quote stage and this attention to detail and follow up continued. Richard and Darren did a great job at installation and i was particularly impressed that Chris, the owner, also demonstrated just how reliable a business can be. We couldn’t be happier with the final product and i’m sure that it will be a positive talking point with any visitors to our Armadale home. Can you please pass on our best wishes to all concerned and please feel free to use this email in any way to assist your business. I am very happy to serve as a referee because you all deserve the accolades. I also want it noted that i was not asked to submit this testimonial…i just wanted to acknowledge the professionalism of the whole team at Undercover Blinds and Awnings.
I had my awning installed in October. Thanks to the undercover blinds team I have enjoyed summer under the comfort my awning. I have been so happy I have highly recommended you to friends who have also purchased an awning through you. It is a fantastic product, exceptional service from all, Lisa, Michael and Chris.
Please pass on my thanks and appreciation to your team for a terrific awning they installed at our new café.
Thanks Chris, great stuff! To be honest with you there wasn’t much difference in the quotes we received from the various companies, but there was between the reps that came out. Your knowledge and confidence in the solutions / options open to us made a huge difference and therefore made the choice to go with Undercover again an easy one.
I would like to express my sincerest thanks to you and your team. Throughout the course of our renovation we faced many challenges from all trades. Mostly things were a big headache throughout however the thing we were mostly worried about was the finishing touches (Alfresco Blinds ) done to our area. Well as it turned out it was the easiest thing to have done! Your Sales rep Glenn was fantastic offering many solutions and taking the time to explain things clearly. He even came out for a secondary visit to make sure we had complete understanding. From Glenn to the lovely girls on the phone right down to the installers all your staff were fantastic. Clearly a well-trained and well educated firm who clearly overtakes its competition. I thought I would take the time to say thanks as many these days do not. All the best in the future and I would not hesitate to recommend you to anyone who should ask.
Thank you Undercover blinds for the great job you did at our home. The solution is perfect ! We are now enjoying our outdoor area a lot more.
The blinds look fantastic. Thanks for the special extra effort.
Many thanks Undercover blinds. Your advise was perfect. The blinds look great.
I just wanted to take the time to thank you for the tremendous effort on the work done to our café. We have a great area now which has become the most popular spot on our premises. I thought you would like to know that your staff from the girls in the administration to the installers were all fantastic. It hard to find staff like that! Anyway thanks again and I am glad I took your advise!
We have just had our Folding Arm Awning completed by your team and write to express our gratitude. We were so pleased, after having many quotes, that you personally came to our house to give us some different ideas and then supplied and finished the job in such a timely manner. It was lovely to have you complete the job and clean everything up once you had finished. Your workmanship was excellent and we are now enjoying out outdoor area. We would also like to thank your office staff for their prompt attention to all of our needs.
First of all I would have to say having our awning installed on Friday is the best Christmas present we can ever have. I realise Friday was a challenging day for you all but we truly appreciate your work and efforts to get this to us prior to Christmas Day. As today was 38 degrees we were truly able to test it out. Thanks once again.
Many thanks, the blinds look great!
Thank you very much for the beautiful bottle of chardonnay you sent me. It was a lovely “drop” and, yes, the blind is working perfectly.
Thank you so much – new cloth & colour looks fabulous. Another great job!! Merry Christmas to you and enjoy your break!
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